Beverley Rowney
Head of Service Excellence - British Gas
Bev is responsible for driving operational best practice through the contact centre operations. Her key focus is on driving operational improvements and the introduction of new initiatives that improve customer satisfaction and loyalty.
Bev has had a varied career with British Gas, spanning 11 years including Operations Manager roles, strategic project roles and more recently the Site Support role. This role sat across the 1200 seat operation and managed a number of key activities such as Recruitment, Retention, Health & Safety and Environment, and the Employee Engagement strategy.
Bev holds a LLB Hons Law Degree and LPC solicitor's exams qualification.
Bev is married with one daughter and lives in South Wales. |
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