 |
Paul Elkington
Head of Customer Service Desktop and Telephony - Telefonica O2 UK
Session: Details TBC
I started my project career as a delivery change manager and then progressed to spend many years delivering "the IT project", both as an internal project manager and as a project consultant.
As a Technical Project Manager, I was constantly frustrated by not being able to drive out the benefits of the technical deliveries for the sake of a little extra time or funding from the client, which left both the supplier and the customer disappointed and benefits unrealised.
Now as the customer programme manager, I'm able to set the agenda of benefits delivery, and I ensure that excellent people change management and professional implementation are driven through the programme, and that real and measurable benefits are driven out. |
Home 
