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UPCOMING CONTACT CENTRE BREAKFAST EVENTS

Come on a Journey...

  • April 7th  - Visa EUROPE London 

  • Premier Farnell Leeds Tbc

  • Manchester Airport/Emirates Tbc

View the programme and book your seat for this event >>

REGISTER to attend  >>

JOIN THE CLUB NOW >>

COME ON A JOURNEY...

The Focus Group have launched the Customer Contact Centre Breakfast Club to provide the opportunity to see brands in action at the hub of the customer experience! We will be looking at the impact of the brand from the contact centre perspective around the business model of People, Quality and Productivity.

To join the club and benefit from discounted rates off each breakfast meeting please register now by logging onto www.ccbreakfastclub.com/register

The club is a realisation that you can spend half the day out of the office and gain real insight into how other organisations are engaging with colleagues, transforming their contact centres to provide a customer experience over and above service delivery. We are therefore offering you the opportunity to meet fellow professionals in a working environment to discuss and share thoughts on a relevant topic to your business.

UPCOMING BREAKFAST MEETINGS

  • April 7th  - Visa EUROPE London 
  • Tbc - Premier Farnell Leeds
  • Manchester Airport/Emirates Tbc

JOIN THE CLUB NOW >> 

WHO SHOULD ATTEND THESE EVENTS?

Anyone who has an invested interest in the operational performance to include:
  • Customer Service Directors/Managers
  • H/O Service Delivery/Excellence
  • H/O Contact Centres/Managers
  • Customer Insight Directors/Managers
  • Project Directors/Managers  
 
EXPERIENCE THE EXPERTS: OUR SPEAKERS

EVENT DATES & LOCATIONS

You can also call us on +44 (0) 1993 844466 or email info@thefocusgroup.org.uk

BENEFITS OF JOINING

 
  • Reserved places for members
  • Discounted admission
  • Knowledge sharing
  • Network with fellow professionals
  • Relevant topics
  • Site visits to contact centres UK wide
  • Different industry types
  • Insight to operational differences
  • Learn about other brands in there work place
  • Meet the people that are driving change in their contact centres
  • 10% discount to all The Focus Group events

WHAT HAPPENS ONCE YOU JOIN?

The membership runs for 12 months, a membership card will be sent to the nominated card holder/organisation. We have been fortunate to work with a number of organisations that are willing to share best practice around the following areas:

  • Investment in Customer Satisfaction
  • Driving a CE Strategy
  • Retention of customers and colleagues
  • Metrics and measurement
  • KPI’s
  • Social Media
  • Technology advances
  • Unified Communications
  • Service Cloud
  • And more...

HOW CAN I REGISTER?


© The Focus Group Ltd. 2012 | Tel: +44 (0)1993 844 466 | Fax: +44 (0)1993 843 294 | info@thefocusgroup.org.uk